We had a rush hour emergency alternator situation with our 2000 Honda Odyssey & I thought everything would have to wait until the next morning. However, Kevin very promptly returned my message, coordinated towing & had it brought in immediately. It was an unusual situation, but he was very professional & diligent in coming up with a solution. More importantly, although it took a bit of time to take care of, he was wonderfully communicative throughout the stressful process. My husband and I truly appreciate him going above-and-beyond and hope Billy Craft understands what a stellar employee they have. It's customer service like this that keeps us coming back. Thank you!
I bought a Honda CRV in 2004 from BCH and loved it , so when I decided to buy a new car they were my first go to dealership. Chris Bucklew worked with me in a very professional manner from my test drive through the buying process , including spending an hour and a half after the sale making sure I understood all the electronics before driving off the lot. Overall my experience was excellent.
My wife and I were looking to buy a new car and heard nothing but good things from Billy Craft Honda. Our salesman, Nathan, was wonderful to work with. We told him what we were looking for and what we wanted to spend and he delivered. Highly recommended if you are looking for a vehicle that's reasonably priced with excellent customer service.
Just purchased a 2017 Accord with Ed Vest's help. Ed was extremely helpful, honest, and professional. The color I wanted was not available at Billy Craft but they were able to get it for by the next day! My experience here was great and I definitely recommend this dealership and Ed Vest!
After looking at numerous cars at several dealerships in the Lynchburg area, I decided to visit Billy Craft Honda and try a 2017 Honda Accord. Ed Vest in the sales department was more than glad to show me around and help find the car that I ended up buying. He was very knowledgeable about the car and answered all my questions. The thing I liked the most was, he was not pushy. I had a great buying experience, got a good deal on a 2017 Honda Accord Sport and will be recommending Billy Craft Honda to friends and family.
The look, feel and technology of the new CRV EX-L is amazing. Worth the money. Luke Okes is the salesman to see. He knows the vehicles.
I purchased my first Honda Civic 10 years ago from Billy Craft Honda. Great customer service from Ricky Hamlet and terrific car. When I decided to purchase a new car I knew I would go back to Billy Craft Honda. Not only is their sales staff awesome but their service department is terrific. If I brought my car in for service or an oil change, I was given a ride to my job and picked up when the service was complete. No regrets on the purchase of my 2017 Honda Civic. Again, great customer service from Ricky Hamlet. I would recommend Billy Craft Honda to others.
My car had died and my wife and I decided on a CRV, we went here and was greeted by most of the employees that weren't assisting other customers. Ben was our salesperson and everything was pretty cut and dry. Didn't feel like we were getting hosed, Ben was a great salesman and very accommodating and friendly. We walked away with a new to us pre owned vehicle and so far we are pleased. Ben even volunteered to watch our boys while we finished up some last minute paper work! I will be back but hopefully not too soon!