Customer Testimonials

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DealerRater Apr 13, 2021

We went to Billy Craft Honda with a specific car in mind. They did not have it on the lot, but found one and got it to us quickly. It's exactly what we were looking for. We're very pleased with Billy Craft and our salesman, Phil.

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Google Apr 11, 2021

Recently had to replace a used vehicle purchased from Billy Craft Honda that was totaled in an accident. They were very responsive and considerate of our needs and kept options on budget. Great dealership to work with!

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Google Apr 10, 2021

Great experience with this dealership. Traveled 3 hours to pick up a truck but well worth the trip! Very competitive prices compared to other self acclaimed #1 Honda Dealerships in Northern VA and MD. I also liked the fact that we primarily came to a price agreement over email and phone and they didn't mark the vehicle up with bs that should already be included in a fully loaded vehicle. Awesome dealership and sales personnel!

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Google Apr 7, 2021

This was my first experience with buying a car from a dealership and they were very helpful throughout the process. The salesman, Montez, was friendly and definitely made things easier!

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Google Apr 2, 2021

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Google Mar 31, 2021

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Facebook Mar 31, 2021

Ron was a great salesmen to work with. He was incredibly knowledgeable and patient. The financing department treated me well and I never felt rushed, pushed or taken advantage of. Will be a lifelong customer!

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Google Mar 31, 2021

I just purchased a 2021 CRV from Billy Craft. I had such a great experience. My salesmen was Ron. He was so patient and very knowledgeable. He fully explained every detail about the vehicle. I never felt pressured or taken advantage of. The financing department was awesome as well. I never felt rushed, pushed or that I was just another loan. Excellent customer service! Will def be a repeat customer!

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DealerRater Mar 30, 2021

Purchased a new 2021 odyssey from Ricky and he was fantastic! I always know I’m going to get a good experience at Billy Craft Honda. The employees are top notch and they really stand behind the vehicles they sell. Part of the reason I’ll always be a Honda guy!

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Google Mar 30, 2021

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Google Mar 30, 2021

Sales associate Darrell Shelton made our car shopping experience a very positive one.

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Google Mar 29, 2021

Great experience and awesome people, Tez is the best sales consultant I have ever dealt with.

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Google Mar 28, 2021

My experience with Billy Craft Honda was excellent from start to finish. I’ve dealt with many car salespeople over the years; never has anyone been as wonderful to deal with as Jessica! Rob and Paul were both great too, and together the three of them made this entire transaction the most pleasant, easy, and efficient car purchase I have ever experienced. Jessica was friendly, fun, and completely knowledgeable, and to say that she went above and beyond is an understatement, to say the least. She took care of everything and added everything I requested without hesitation. And believe me, ...

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Google Mar 28, 2021

Phil was great to work with. He found exactly what I was looking for and was so much fun to work with.

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Google Mar 26, 2021

I recently purchased a 2021 Honda Pilot this was my 2nd pilot I purchased at and from Jesse I must say I have never been treated so great like Jesse and Justin have treated my wife and I . They have went far and above for us even delivering our new Pilot to our home. These people at Billy Craft are true professionals who know about customer service ! I retired from my career as a Service and Parts Manager so I can honestly say they are spot on with customer service. Thank You all and keep up the great service and a ...

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Google Mar 26, 2021

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Google Mar 26, 2021

Purchased a new 2021 odyssey from Ricky and he was fantastic! I always know I’m going to get a good experience at Billy Craft Honda. The employees are top notch and they really stand behind the vehicles they sell. Part of the reason I’ll always be a Honda guy!

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Facebook Mar 20, 2021

Darrell was excellent to work with and ensured we were satisfied with our purchase. My family was treated with nothing but respect and service in finding our perfect vehicle.

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Google Mar 20, 2021

Darrell was excellent to work with and ensured we were satisfied with our purchase. My family was treated with nothing but respect and service in finding our perfect vehicle.

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Facebook Mar 12, 2021

Had a great experience at Billy Craft Honda Darrell and staff worked there magic and handled every request I made great operation Could not be happier with my purchase

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Google Mar 12, 2021

Had a great experience at Billy Craft thank you Darrell and the staff. Took care of all my request and went the extra mile to order my car could not be more satisfied with the service.Great service!!!

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DealerRater Mar 6, 2021

I have purchased several Hondas, and this dealer has excellent service from start to finish and beyond with great service special shout-out to Jessica, Kevin, Rob, and Ron!

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DealerRater Mar 6, 2021

Luke Okes of Billy Craft Honda made buying my 2017 Honda Accord EX an enjoyable experience. See Luke if you are looking for a Honda.

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Facebook Feb 27, 2021

Most pleasant expirence I have ever had buying a new vehicle! Luke Okes was knowledgeable, helpful and absolutely no pressure. He even went over all of the features on the new 2021 Honda Pilot and synchronized my phone to the car. Great service and caring people. I love the Southern Hospitality of Billy Craft Honda!

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Google Feb 20, 2021

It has been a great experience so far with Billy Craft Honda and their outside resources! Darrell and his team stayed very late to make sure we left with a car that day since my wife was without one. 1st week of owning the car we encountered some falling ice damage to the hood. Their outside resources were able to perform a paint-less dent repair on site while performing the environmental package and have us back going in no time! I highly recommend the environmental package - really gave the car an amazing coat and shine.

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Facebook Feb 20, 2021

It has been a great experience so far with Billy Craft Honda and their outside resources! Darrell and his team stayed very late to make sure we left with a car that day since my wife was without one. 1st week of owning the car we encountered some falling ice damage to the hood. Their outside resources were able to perform a paint-less dent repair on site while performing the environmental package and have us back going in no time! I highly recommend the environmental package - really gave the car an amazing coat and shine.

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Google Feb 20, 2021

Darryl Shelton was great to work with. No pressure but lots of info offered about the cars we were considering. Very helpful in setting up our car preferences. Billy Craft Honda is fortunate to have him on their team. Thanks!

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Google Feb 19, 2021

I recently purchased a Honda Civic EX through Billy Craft Honda and everyone was very helpful! Ryan, Katy, Jessi, and Doug were very easy to work with. They were very fast and straight to the point, not wasting any time! I 10/10 recommended buying a car through them, it made for a very enjoyable process!

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Facebook Feb 17, 2021

Jessica was so great to work with . I loved how she spent the extra time to show me all the features the van had as well as helping me set things up for such an easy transition to a new vehicle. Thank you and will definitely be back in the future !

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Google Feb 14, 2021

Jessica did an exceptional job connecting with my husband and I. She sold my husband a truck and then was able to find me an SUV all within a short time span. She provided us with options that will fit our needs and ensured that we would be cared for in a timely manner. The staff overall was very friendly and knowledgeable. Buying our vehicles from Billy Craft Honda was such a pleasant experience and we will certainly be back.

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Google Feb 13, 2021

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Facebook Feb 9, 2021

We really weren’t sure about buying a new car. But we saw a 2021 CR-V on the website that we liked. Called and Katy answered the phone. She took the time to answer all our questions even after we told her “we are just looking right now”. We decided to look at the vehicle the next day... and just like Katy said the vehicle was up front ready for us look at. Again she took her time to answer all our questions. Everyone we talked to was so nice and thanked us for coming in that it made it very ...

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Facebook Feb 8, 2021

Love dealing with Luke Okes. This is the second car I have bought from him and I highly recommend him. No pressure, easy to work with and makes buying a pleasure. Appreciate the deal I got at Craft Honda and hooray they now do free oil changes for 3 years!!

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Google Feb 7, 2021

Wonderful service department. Always a pleasure.

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Google Jan 23, 2021

My husband and I had the pleasure of working with Darrell Shelton, and couldn’t be happier with our experience at Billy Craft Honda! We bought a 2021 Honda Pilot Elite as an anniversary gift to each other! Darrell patiently answered all questions and took the time to explain all of the amazing features on this new “gem” to us. The entire staff, every step of the way through the buying process made us feel welcome and at home. I would highly recommend Billy Craft Honda to family and friends! The service department is also top notch, as I have had ...

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Google Jan 21, 2021

I had a great experience working with Luke Okes at Billy Craft Honda. He was exceptionally knowledgeable about the Honda CRV, and took extra time to ensure that the car's features were set to my specific needs. He provided additional education about the car's amenities, and made the process of purchasing a car very pleasant. Luke is wonderful, and I highly recommend consulting with him about the Honda line. I was impressed!

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Google Jan 17, 2021

Luke Okes recently assisted us with the purchase of our 2021 Odyssey Touring. He was very knowledgeable, helpful and patient. This is the fifth vehicle we have purchased from Billy Craft Honda. We have been very pleased with the service received from them.

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Facebook Jan 10, 2021

Definitely recommend working with Katy Baldock! She was super helpful and if she didn’t know an answer she was very quick to find out! This was my first car and she was super helpful and understanding! I felt very comfortable with my decision!

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Google Jan 3, 2021

My wife and I had traveled to Virginia from Illinois. We experienced a flat tire on New Year's Day 2021. Fortunately, a local 24 hour tire service plugged the tire, which allowed us to reach Lynchburg. We did not want to drive further on a plugged tire and Billy Craft Honda service worked us in immediately on Jan 2 (Saturday) and within 30 minutes, we had a new tire and were on our way. I enjoy driving our CR-V, but it's the service that keeps me coming back to Honda. The Billy Craft service personnel didn't know me (obviously... we are ...

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Facebook Jan 3, 2021

I bought a HR-V from Phil Powell at the end of 2020. Any questions I had were answered and I did not feel pressure in making any decisions. Every person I interacted with was kind and friendly.

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Google Jan 3, 2021

I recently purchased from Billy Craft Honda and had a great experience. Phil was my salesman and he was very helpful in answering questions I had about the vehicle, financing options, etc. Everyone I spoke with was friendly and kind and I did not feel any sort of pressure in making my decision. I would recommend Billy Craft to others.

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DealerRater Jan 2, 2021

We just bought our third Honda from Billy Craft. We keep returning because of the integrity of their product and staff. The service department is superb and gives us a sense of confidence that our vehicles are cared for by professionals.

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DealerRater Dec 22, 2020

Responsive, professional, competitive. We bought a new 2020 Civic Sport in mid-November 2020, and had a very positive buying experience with Billy Craft Honda. Our salesperson, Katy Baldock, was prompt and professional in communication, and had our vehicle of interest ready for an immediate test drive upon our scheduled arrival. She and her colleague Rob practiced appropriate Covid-19 protocol. Upon deciding to make the purchase, the remaining process was efficient, including the final prep of the car for delivery. This dealership's ability to issue permanent license plates at time of purchase added to the convenience. Though we have yet to hit 1000 ...

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Google Dec 19, 2020

Jessie was wonderful. She went out of her way to help us We. recommend her to anyone looking to buy a car. Billy Craft is lucky to have her. Bob and Arlene Cheeseman

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Facebook Dec 14, 2020

They just do good business Jessica Hicks is great and very efficient. I hate having to spend anytime at the dealer, we were in and done in less than an hour.

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DealerRater Dec 11, 2020

Our experience was very positive with Billy Craft Honda of Lynchburg, VA. We were able to reach a deal with Jessi Hicks in internet sales before we ever stepped foot in the dealership. Once we arrived at the dealership she was extremely helpful, personable, and professional. Billy Craft Honda gave us a great deal on our new 2021 Honda Pilot EX-L, we couldn’t be happier with our purchase!

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Google Dec 11, 2020

Our experience was very positive with Billy Craft Honda of Lynchburg, VA. We were able to reach a deal with Jessi Hicks in internet sales before we ever stepped foot in the dealership. Once we arrived at the dealership she was extremely helpful, personable, and professional. Billy Craft Honda gave us a great deal on our new 2021 Honda Pilot EX-L, we couldn’t be happier with our purchase!

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Google Dec 9, 2020

Service Department Top Notch for my Honda Van. Kevin Habermas even had the time to talk to me about my Van, as he has been their for many years, and does a great job. My van was recalled and I talked to David in service and he was nice and set up my appt. on 12/8/20. He said it would take awhile, up front which is nice. It was the driver side air bag, and when I picked it up, it was fine, and the put a little polish on the steering well to make it look like new. I have ...

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Google Dec 2, 2020

Excellent Customer Service!

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DealerRater Nov 30, 2020

I had a great experience with my saleswoman, Mandi. Just came to look and walked out with a new car. Her expertise and knowledge were first rate.

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Google Nov 25, 2020

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DealerRater Nov 25, 2020

Bought a used car here for my son. Was treated top notched by Jessica Hicks. Will get my business again. Very great people here. Jessica was awesome to deal with

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Google Nov 24, 2020

Very great place to deal with. Jessica was our sales lady and is very nice friendly and helpful. Great lady to work with. Thanks again for helping my son on his car.

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Facebook Nov 19, 2020

What I like the most is that the vehicle you are fitted with fits your needs and its affordable. I love my new car and the dealership who sold me my car was Phil Powell. They make it happen!

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Google Nov 18, 2020

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Facebook Nov 16, 2020

Went into dealership yesterday looking for a Honda Civic sport . Was greeted by Luke and let him know what I was looking for . He pulled the black Honda Civic sport out for me to see and we went on a test drive came back knowing I had to have this car . The purchase went smooth he was very helpful and the whole team from billy craft Honda let you know that they were there to help you through the process . After my purchase was complete Luke took the time to go over all the features of my brand new Honda ...

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Google Nov 14, 2020

The Song "She Works Hard" truly describes Jessica Hicks. Very determined, Down to Earth, and makes you feel at home. No pressure whatsoever. "Hungry Like The Wolf" truly and I mean truly describes Paul Zarres. Paul will not only have your mouthwatering discussing delicious Greek foods, but also his mouth is watering on finding you the very best interest rate, payments, and most of all, saving MONEY!! I highly recommend to anyone looking to purchase their next vehicle to give them a shot.

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Google Nov 12, 2020

Once again Ricky Hamlet/Billy Craft Honda have gone far and above my expectations in the purchase of my new 2020 CRV EX L! I gave Ricky an idea on what I wanted to pay and what I needed on a trade in and he worked in those boundaries and put me into a new CRV. Ricky is and has always been courteous and professional. A great buying experience. Thanks again Ricky.

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Facebook Nov 12, 2020

Just got a new baby from here! 2015 Honda Fit! Luke was incredible and kind and very transparent through the whole process, and Paul did a wonderful job getting me through the finance side! Couldn’t recommend them more. ❤️

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Facebook Nov 9, 2020

Enjoy working with Jessica to get the car and deal I needed; will most likely be back in a few years!

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Google Nov 6, 2020

We pulled in to the lot to "just look". Drove off the lot in a 2019 CR-V. Luke Okes took great care of us and met our needs perfectly! Great experience all the way around!

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Facebook Nov 5, 2020

We loved the experience at Billy Craft!! Jessica helped so much and found exactly what we were looking for and helped us achieve our payment goal! I loved the customer service and how well they worked with us and how friendly everyone was! It was an amazing experience all around! Thank you guys so much!

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DealerRater Nov 5, 2020

Exceeded Expectations... I could not have hoped for a better experience! It was a genuine pleasure to work with Jessi Hicks and Doug Pendleton. They both provided exceptional service... professional, knowledgeable, and courteous. Thank you!

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Facebook Nov 3, 2020

Jessica is a tremendous salesperson who got me a great deal on a car. i never felt pressured during my experience and got answers to my questions.

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Google Nov 3, 2020

Very impressed with the salesperson Jessica. I never felt pressured at anytime during my visit. She was knowledgeable about the vehicle i was interested. I had visited some other dealerships and felt i was having vehicles pushed on me but my experience here was nice and friendly. I was really just browsing but Jessica and other staff were able to get me a great deal i couldn't pass up.

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Google Oct 31, 2020

I had such an amazing experience at Billy Craft Honda! Jessica did a wonderful job in helping me find a vehicle that was the perfect fit for my son and I. The rest of the staff went above and beyond to make sure I was getting the best care possible. Would definitely shop here again and would gladly recommend them to anyone looking for the best place to buy a car. The atmosphere was extremely friendly and professional!

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Google Oct 31, 2020

Good place, sales folks are great. Ricky is the best, gets you the best deal possible. He went above and beyond to get us the best deal. Met us at the door, was great after that. Would recommend him highly. All the people are nice and friendly. Love our " fit". Car is fun to drive, if I didn't need a pick up truck, I would get another. Ask for Ricky, you will be glad that you did!:

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Google Oct 26, 2020

I love my purchase and I had a great time working with Kathy. She was very sweet and easy to talk to.

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Google Oct 26, 2020

The team at Billy Craft made the experience of leasing a brand new 2020 Honda Civic both a breeze and a joy. They truly went above and beyond expectations while taking care of me. Honesty and quality service are very important to me when handling a large purchase, and every employee I interacted with along the way had both in spades! Upfront, transparent, friendly, and no-nonsense. The folks over there really know what they're doing and it inspired a lot of confidence in my purchase. I made a call in the afternoon, just expecting a credit check and perhaps a ...

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Google Oct 25, 2020

Wonderful experience!!! Katy was so helpful and not pushy, making for a comfortable car buying experience which can be hard to find. Great selection of both new and used vehicles and generous in trade in values. Love our new CR-V!

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Google Oct 20, 2020

Wonderful experience. Our salesman (Darrell) guided us through the car buying experience as we had not done this since 2007.

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Google Oct 4, 2020

Jessica was an absolute gem to work with. Kind, worked with me, and worked to find me what was in my price range. They were just as great with my mom and stepdad two or three years ago when they got their car.

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DealerRater Sep 30, 2020

Katy and Rob were so great to work with. Enjoyable to be around, willing and able to give me a great deal and Super helpful.

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Google Sep 30, 2020

Very Pleasant to work with. & reasonable. Car shopping sucks. They made it not suck.

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Google Sep 21, 2020

We took possession of our 6th Honda Pilot purchased from Billy Craft Honda two days ago. Our sales associate was Ricky Hamlet, who was attentive and helpful in every way. We wanted another black Pilot and they found one for us. Obviously we have been extremely pleased with Billy Craft and their employees and the Honda Pilot. We recommend this dealership, the Pilot and Ricky Hamlett in every way.

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Google Sep 8, 2020

I had the BEST experience at craft Honda!!! Ron helped me find the most perfect car and made my overall time there amazing! Also a big shout out to Doug for helping me create the best warranty for my car!!

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DealerRater Aug 30, 2020

I have just bought a 2021 Honda Pilot from Billy Craft Honda. Jessica Hicks was my sales associate and I could not have been more pleased. She was friendly, professional, very knowledgeable, answered all my questions and some I didn't know to ask. She did not pressure me in any way to make a decision. The whole transaction was easy and comfortable. Everyone I met was competent and they are a first class operation. I recommend Jessica and Billy Craft Honda to any and everyone. Thank you Jessica!

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Facebook Aug 27, 2020

Very friendly outgoing enjoyed my purchase

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Google Aug 26, 2020

We had just looked at another car place in the Lynchburg area and wasn’t impressed with the salesman’s attitude when we ask to see a car and felt he had to go out of the way to get us the key!! I felt I couldn't leave there fast enough !!! Since we were from out of town, it was our 1st time at your dealership and were pretty impressed! As soon as we got out Chris Wilmouth came out and introduced us and ask what could he help us with? We told him just looking at a CRV ...

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Google Aug 21, 2020

Extremely helpful service staff. Would recommend to any Honda owner.

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Google Aug 21, 2020

We had a very good experience at Billy Craft Honda. Our salesman Ron was great and their team was very efficient.

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Facebook Aug 21, 2020

We had a very good experience at Billy Craft Honda. Our salesman Ron was great and their team was very efficient!

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Google Aug 16, 2020

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Facebook Aug 3, 2020

Absolutely LOVE my new car! Duane (Inventory Manager) went above and beyond to find the trim and color that I wanted. Kevin and Ricky set up all the paperwork without me even have to step foot into the dealership. Extremely smooth process. Highly recommend.

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Google Aug 3, 2020

Absolutely LOVE my new car! Duane (Inventory Manager) went above and beyond to find the trim and color that I wanted. Kevin and Ricky set up all the paperwork without me even have to step foot into the dealership. Extremely smooth process. Highly recommend.

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DealerRater Aug 3, 2020

After going to 8 different car dealers, I bought my car from Billy Craft Honda in Lynchburg, Virginia. My sales consultant, Chris Wilmouth, was amazing! Not only did he show me details on my car that were missed by other dealers, he took the time to answer all of my questions and then explained the intricate electronics of my new vehicle - and he then helped me set them up! Both he and Robert Charte, (business manager), set up a great financing package for me and walked me through an excellent extended warranty package. I definitely shopped around. These guys were ...

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Google Aug 3, 2020

After going to 8 different car dealers, I bought my car from Billy Craft Honda in Lynchburg, Virginia. My sales consultant, Chris Wilmouth, was amazing! Not only did he show me details on my car that were missed by other dealers, he took the time to answer all of my questions and then explained the intricate electronics of my new vehicle - and he then helped me set them up! Both he and Robert Charte, (business manager), set up a great financing package for me and walked me through an excellent extended warranty package. I definitely shopped around. These guys were ...

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Google Jul 23, 2020

Literally best car buying experience I have ever had. Jessica Hicks was so professional and efficient and knew her job very well, had a appointment and was out less than two hours fastest I had ever bought a car. She made sure to go over all the bells and whistles in the car, gassed the car got a pin stripe on the car had it washed all in this time frame. Will continue to take my business to billy craft Honda for future purchases.

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Google Jul 11, 2020

Traded in our vehicle for a Honda Odyssey and had a great experience. They offered a great trade-in value and the whole process was quick and pain free. Special thanks to Sulwyn and Rob!

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Facebook Jul 11, 2020

Great vehicles and awesome staff! Mandi McKinney went above and beyond to help us find a new truck, and then got us an amazing deal!

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Facebook Jul 2, 2020

We had a great experience purchasing our 2020 Insight. Luke Okes was professional, friendly, helpful, and not aggressive. He stayed after hours to help me set up and understand all of the features of my new car. All of the other employees were also very helpful with any questions I had. It was refreshing to see employees working together who truly appear to love their jobs.

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Google Jun 22, 2020

Jessi was amazing and made my Sons first new car purchase so special !!

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DealerRater Jun 22, 2020

Great service. Very friendly . Made purchasing a vehicle a breeze! I’m in love with my new CR-V! Excited to be a part of the Billy Craft Honda family!

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DealerRater Jun 7, 2020

Large choice of vehicles, all in beautiful condition. Knowledgeable and wonderful sales staff. Easy purchase transaction. Sulwyn Palazzo was a pleasure to work with on this purchase.

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Google May 27, 2020

TLDR: Transparent, Quick and I would come back. Shout out to Jessica, Mindi and Robert! Thank you! I had in mind a car, and i used the chat interphase at Billy Craft Website and spoke with Mandi. She was very helpful and answered to all my questions promptly and got back to me via email with pending questions. Then Jessica reached out to me via email and very kindly answered additional questions. I made an appointment for a test drive with Jessica and she was very transparent and helpful with all my questions and offered a sincere quote that would ...

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Google May 17, 2020

Ricky Hamlett at Billy Craft was excellent to work with, he made sure that I had all the information I needed to purchase my new CRV. He then made it the process seamless. The entire staff at Billy Craft are professional and go above a beyond to make a customer feel welcomed and taken care of, they understand what true customer service means. Thank you so much Ricky and Billy Craft I love my CRV.

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Google May 10, 2020

I just want to start by saying I purchased my first new car. Through the process I had Jessica and Ricky walking me through everything I needed to know! They are quite knowledgeable and their customer service goes above and beyond! I couldn’t have choose a better dealership to buy a car from. They are very charismatic, Caring, and make you feel welcomed from the moment you walk in to the moment you walk out. I have been to many dealers but non match the customer service and sense of caring like they provide. Best of all you don’...

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Facebook May 6, 2020

Casey bought her first car there yesterday and we can't thank Kevin and Ricky Hamlet enough for their guidance and support as they answered questions and made her experience one she will always remember! The extra care they gave will never be forgotten!!!❤

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DealerRater Apr 30, 2020

Billy-Craft Honda in Lynchburgburg VA is a great dealership. Lots of vehicles to choose from and helpful to find the right vehicle for you. Jessica helped us find the right one for us. We were given a one on one time to learn all the bells and whistles of our new ride. She is the best. She was patient, answered all our questions, and above and beyond to make this happen. We are in our 70's so you seniors get out there and experience a stress free experience. We have the right vehicle for us. Give them a try.

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Google Apr 27, 2020

We just purchased a used Honda Odyssey from Billy Craft. Chris Wilmouth was there to make it a smooth process. I was very impressed with the level of customer service and professionalism demonstrated by Chris and the other folks who helped us. I highly recommend Billy Craft if you are shopping for a new or used vehicle.

 

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