Customer Testimonials

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Cars Jan 14, 2021

We were shopping for a replacement for our 2007 Pilot. Jessi Hicks showed us the new and improved 2021 Pilot and let us drive it. She went over every detail and let us decide. It was a done deal. We did not feel pressured at all. She messaged us and told us we could come back and just look at it in the daylight which was Sunday while they were closed. We bought several days later. It was a great experience!

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Google Jan 4, 2021

I recently purchased from Billy Craft Honda and had a great experience. Phil was my salesman and he was very helpful in answering questions I had about the vehicle, financing options, etc. Everyone I spoke with was friendly and kind and I did not feel any sort of pressure in making my decision. I would recommend Billy Craft to others.

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Google Jan 4, 2021

My wife and I had traveled to Virginia from Illinois. We experienced a flat tire on New Year's Day 2021. Fortunately, a local 24 hour tire service plugged the tire, which allowed us to reach Lynchburg. We did not want to drive further on a plugged tire and Billy Craft Honda service worked us in immediately on Jan 2 (Saturday) and within 30 minutes, we had a new tire and were on our way. I enjoy driving our CR-V, but it's the service that keeps me coming back to Honda. The Billy Craft service personnel didn't know me (obviously... we are from Illinois!), but ...

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DealerRater Jan 1, 2021

We just bought our third Honda from Billy Craft. We keep returning because of the integrity of their product and staff. The service department is superb and gives us a sense of confidence that our vehicles are cared for by professionals.

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Cars Dec 23, 2020

This was the best experience I have ever had in the recent purchase of our new Odyssey van. Jessica Hicks was our sales person and treated us with the utmost respect and professionalism. There was no high pressure to buy, no gimmicks, no convoluted conversation, just straightforward discussions and all our questions answered directly and to our satisfaction. Doug Pendleton, the financial officer, was absolutely superb. I would highly recommend Billy Craft Honda to anyone considering the purchase of a Honda vehicle.

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Cars Dec 21, 2020

In mid-November 2020, we purchased a new Civic Sport from Billy Craft Honda. Initial communication with the dealership was very prompt and professional. We scheduled a date/time to inspect the vehicle of interest, and upon arriving at the dealership we were immediately greeted by staff, including our salesperson Katy Baldock, who utilized appropriate protocol for the Covid-19 environment. The car was prepared and conveniently available for a test drive. Upon agreement to purchase the vehicle, the dealership finished its delivery prep while we completed the paperwork. Billy Craft Honda is even able to issue permanent license plates at the time ...

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DealerRater Dec 21, 2020

Responsive, professional, competitive. We bought a new 2020 Civic Sport in mid-November 2020, and had a very positive buying experience with Billy Craft Honda. Our salesperson, Katy Baldock, was prompt and professional in communication, and had our vehicle of interest ready for an immediate test drive upon our scheduled arrival. She and her colleague Rob practiced appropriate Covid-19 protocol. Upon deciding to make the purchase, the remaining process was efficient, including the final prep of the car for delivery. This dealership's ability to issue permanent license plates at time of purchase added to the convenience. Though we have yet to hit 1000 miles ...

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Google Dec 19, 2020

Jessie was wonderful. She went out of her way to help us We. recommend her to anyone looking to buy a car. Billy Craft is lucky to have her.Bob and Arlene Cheeseman

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DealerRater Dec 10, 2020

Our experience was very positive with Billy Craft Honda of Lynchburg, VA. We were able to reach a deal with Jessi Hicks in internet sales before we ever stepped foot in the dealership. Once we arrived at the dealership she was extremely helpful, personable, and professional. Billy Craft Honda gave us a great deal on our new 2021 Honda Pilot EX-L, we couldn’t be happier with our purchase!

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Google Dec 10, 2020

Our experience was very positive with Billy Craft Honda of Lynchburg, VA. We were able to reach a deal with Jessi Hicks in internet sales before we ever stepped foot in the dealership. Once we arrived at the dealership she was extremely helpful, personable, and professional. Billy Craft Honda gave us a great deal on our new 2021 Honda Pilot EX-L, we couldn’t be happier with our purchase!

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